Byers Bush – “The Most Trusted and Responsive Source for Powder Coating and Sandblasting in South-Central Ontario”

Byers Bush separates itself from the competition through its commitment to earning and maintaining their customers trust.  Trust, meaning that we pro-actively communicate with our customers so that there are no surprises – we tell you the truth, whether it is good news or bad.  And we take care of our customers product, ensuring that we send the product right the first time, so that our customers can send it to their customer without having to inspect it.

We are responsive to our customers’ needs.  We can expedite orders and do colour changes very easily.  We can match custom colours in a matter of days.  We stock over 200 powders and deal with all of the major powder suppliers, offering you one of the widest selections of powders in the industry.

·         We inspect every part that comes off of our line. Our return rate is 0.4%.

·         Our lead time will not go beyond 3 days.  If we have more than 3 days work on the floor, we will work overtime to keep our lead time at no more than 3 days or communicate with our customers to make sure that they can wait more than 3 days for their product.

·         We have 3 paint booths and average 8.1 colour changes per day, meaning that we can expedite rush orders very easily.  A colour change takes us on average 5 minutes to perform.

·         Since March 1, 2009, we have only lost 1 customer and that was due to the distance they had to travel to get their product to us.  During that same time period, we have picked up 36 new customers.

·         We have 27 customers that have been with us for over 10 years.

·         We give customers honest answers about when their products will be ready.  When we can’t meet our commitment, we call them and tell them.

·         If the number of pieces that a customer sends us is less than it says on their purchase order, we call them and tell them.

·         If product comes to us damaged, we call our customers and tell them.

·         We help customers determine what the best powder is for the application that their product is being used in.  If they choose a powder that we don’t think is appropriate, we tell them and suggest an alternative. 

·         We have invested over 6% of revenues on the building and equipment to offer a better finished product and level of service to our customers.

·         If there is ever an issue, we work with our customers to come to a mutually agreeable solution.  If we are at fault, we take the product back and rework it without making it uncomfortable for our customers.

·         Our employees have an average tenure of over 15.5 years of service.  They know what parts need to be masked, plugged, etc and handle each part with care and attention.